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                        Accounts and ordering FAQs

                        As Habitat and Argos come together, we’ve made some changes on how you shop with us. Read our FAQs below to learn more…

                        What's happened to my Habitat account?

                        Argos and Habitat have come together and as a result, your Habitat account and details have been deleted. If you already have an Argos account, you can now use this on both the Argos and Habitat website. If you don't have an Argos account, you can create a new one through either website. You'll now have one login for both, that'll house all your orders and information. If you want to update any details, you'll need to access your account via Argos.

                        Can I use my account across both Habitat and Argos?

                        Whilst shopping, you can access your account when you reach the checkout on either Argos or Habitat. Here, you'll be able to access all your saved addresses, card details and linked Nectar card on either website. If you need to update any details in your account, you'll need to do this via the Argos website.

                        Why am I being taken to the Argos website?

                        As Argos and Habitat come together, we've made things easier by creating one Argos account for you. This means certain actions like viewing recent orders or updating your details, need to be done via the Argos website.

                        Why is there a mixture of Argos and Habitat orders in my 'recent orders'?

                        To make things easier, we've combined your Habitat and Argos orders onto your one Argos account. All your orders are now stored together in one spot. Please note, Habitat orders placed before 26 January 2021 won't show up in the account.

                        Why can't I see my Habitat orders in my Argos account?

                        Any Habitat orders placed before 26 January 2021 will not appear on your Argos account. If you have a query about an old Habitat order, please contact our customer services team on 0345 640 2020.

                        How do I reset my password?

                        Head to 'Account' on either the Argos or Habitat website and click on the 'Forgotten your password?' link. You'll receive an email from Argos (remember to check your junk folder too) with a link to reset your password. If you're still stuck, call our customer services team on 0345 640 2020.

                        How do I change my marketing preferences?

                        Head to the Argos website, log in and click on 'account details'. Here, you'll be able to select which updates you'd like to receive. Alternatively, you can manage all your marketing preferences from Sainsbury's, Argos and Habitat.

                        How do I unsubscribe from marketing communications?

                        You can opt out at any time by clicking the ‘Unsubscribe here’ link at the bottom of a Habitat or Argos email. Or manage all your marketing preferences from Sainsbury's, Argos and Habitat.

                        How do I cancel my order?

                        You can cancel most orders in the 'recent orders' section of your account. Start by clicking on 'Account' to be taken to the Argos website. Simply log in, click 'recent orders' and select the order you wish to cancel.

                        It’s currently not possible to cancel orders being collected from a collection point in Sainsbury’s. You can either pick up your order and return it to that collection point, or allow your order to expire (i.e. don’t collect it) and we’ll process your refund after the collection timeframe has passed.

                        How do I track my orders?

                        Start by checking your receipt or order confirmation email, as these will tell you the delivery date and time. You can also head to your 'Account’ via the Argos website and check your ‘recent orders’, where you'll be able to see the delivery date as well as live updates on any progress.

                        Will I get an order confirmation?

                        Yes, shortly after placing your order you’ll receive an order confirmation email containing the details:

                        For collection orders - you'll receive an order confirmation and updates from Argos.

                        For home delivery orders - you'll receive an order confirmation from Habitat and then delivery communication from Argos.

                        Can I make changes to my order?

                        This'll depend on how far through the process your order is. You can contact our customer services team on 0345 640 2020 to discuss any changes, but please note, any changes made after your confirmed order may delay your delivery.

                        A product I was looking at was a HOME product but is now a Habitat product, why is that?

                        We're excited to be welcoming some of our favourite HOME products into the Habitat range.

                        Are there Terms & Conditions for my online Habitat order?

                        The Ts&Cs are available to view at any time on the website and you'll be asked to confirm you have read them before placing an order. It is your responsibility to make sure you have read and understood these conditions of sale before making your purchase. If you have any queries, call our customer services team on 0345 640 2020.

                        Can I still buy for my business at Habitat?

                        Habitat for Business has now closed. If you’re sourcing supplies for your business or looking for incentives to inspire your team, Argos for Business can make your life easier. 

                        I'm still stuck...

                        Why buy at Habitat?

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